How do I refund the customer?

🧾 Voiding a Shipment

At the end of Step 4: Payment & Confirmation, after you’ve successfully charged the customer, there will be an option to Void Shipment.

Selecting this option will:

• Confirm that you wish to void the label (making it unusable for shipping)
• Automatically refund the customer for their previous charge

🔁 Accessing Past Shipments

The Void Shipment option is also available for previous shipments in the list found on the Past Shipment menu page.

⚠️ Important Note

Note that refunding the customer in this way automatically voids the shipping label.

A delivered shipment cannot be voided, as per carrier regulations.

If you or the customer have billing questions, you can contact support at support@postscanmail.com or 1 (800) 624-5866.